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Privacy Policy

Last Updated: May 28, 2025
Effective Date: May 28, 2025

Introduction

This Privacy Policy ("Policy") explains how Lovette Regner ("Oonch," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our mobile application and related services (collectively, the "Service").

By downloading, installing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with this Policy, please do not use the Service.

1. Information We Collect

1.1 Personal Information (Data Linked to Your Identity)
  • Contact Information: Email address collected for account creation, customer support, analytics, marketing (with consent), and essential App functionality
  • Identifiers: User ID, Device ID, and similar identifiers collected for analytics, product personalization, advertising (with consent), and App functionality
  • Usage Data: Product interaction data, feature usage patterns, and preferences collected for improving services, personalization, analytics, and marketing (with consent)
  • Purchase Information: Subscription status and transaction IDs (processed by App Store providers)
1.2 Non-Personal Information (Data Not Linked to Your Identity)
  • User Content: Photos, videos, and other content you upload for AI‑generated descriptions, background removal, watermarking, and other product‑listing services
  • Diagnostics: Crash data, performance metrics, and other diagnostic information to improve app stability and performance
  • Device Information: Device type, operating system version, app version, and general location (country/region level)
1.3 How We Collect Information
  • Directly From You: When you create an account, upload content, contact support, or interact with features
  • Automatically: Through analytics tools, crash reporting services, and standard app technologies
  • From Third Parties: Limited information from App Store providers regarding subscription status

2. How We Use Your Information

2.1 Service Delivery
  • Providing core app features (AI descriptions, image editing, watermarking)
  • Processing and delivering your requested services
  • Managing your account and subscriptions
  • Providing customer support
2.2 Service Improvement
  • Analyzing usage patterns to improve features
  • Debugging and fixing technical issues
  • Developing new features based on user needs
  • Training and improving our AI models (using anonymized data only)
2.3 Communications
  • Sending service‑related notifications (account, subscription, security)
  • Marketing communications (only with your explicit consent)
  • Responding to your inquiries
2.4 Legal and Safety
  • Complying with legal obligations
  • Enforcing our Terms of Service
  • Protecting rights, safety, and property
  • Preventing fraud and abuse

3. Legal Bases for Processing

We process your information based on the following legal grounds:

  • Consent: For marketing communications and advertising
  • Contract Performance: To provide the services you've requested
  • Legitimate Interests: For analytics, service improvements, and security
  • Legal Obligations: When required by law or legal process
  • Vital Interests: In rare cases involving safety

4. Information Sharing and Disclosure

4.1 Service Providers

We work with trusted third‑party vendors who assist us in operating the Service, including cloud hosting, analytics, AI processing, and customer support. All service providers are contractually obligated to protect your information and use it only for providing services to us.

4.2 Legal Requirements

We may disclose information when required by law, subpoena, court order, or to protect rights, property, or safety, or to investigate potential violations.

4.3 Business Transfers

If Oonch is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share information with your explicit consent for specific purposes.

4.5 Aggregated Information

We may share anonymized, aggregated data that cannot identify you.

5. Data Retention

We retain your information only as long as necessary for service provision, legal compliance, dispute resolution, and legitimate business interests.

  • Account data: Duration of account plus 30 days
  • User content: Deleted within 30 days of account closure
  • Analytics data: Maximum 24 months
  • Legal compliance data: As required by law

6. Data Security

We implement encryption, access controls, regular assessments, employee training, and incident‑response procedures. No method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may exercise the following rights by contacting us at hello@oonch.ai. We respond within 7 days.

  • Access and portability
  • Correction
  • Deletion (subject to legal exceptions)
  • Restriction of processing
  • Objection to processing
  • Withdraw consent
  • Manage marketing preferences
  • Adjust device permissions

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect data from them. Parents may contact us to delete such data.

9. International Data Transfers

Your information may be processed in countries outside your own. We use standard contractual clauses, adequacy decisions, or consent to safeguard transfers.

10. Third‑Party Services

The Service may link to or integrate third‑party services (App Stores, analytics, AI providers). Their privacy practices apply; review their policies.

11. California Privacy Rights

California residents may request disclosures, deletion, and non‑discrimination under the CCPA. We do not sell personal information.

12. European Privacy Rights

EEA, UK, and Swiss users have GDPR rights including complaint, portability, restriction, and automated‑decision safeguards. Contact us or our EU representative at hello@oonch.ai.

13. Changes to This Privacy Policy

We may update this Policy. Material changes will be announced in‑app or via email. Review the "Last Updated" date to stay informed.

14. Contact Us

Questions or requests? Email hello@oonch.ai

By using Oonch, you acknowledge that you have read, understood, and agree to this Privacy Policy.