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Privacy Policy

Introduction

This Privacy Policy ("Policy") explains how Oonch ("we," "us," or "our") collects, uses, discloses, and safeguards the information you ("user," "you," or "your") provide when using our iOS application ("App"). By downloading or using the App, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. Information We Collect

1.1 Personal Information
Data Linked to Your Identity

  • Contact Information (Email Address): Collected for analytics, marketing, and App functionality.
  • Identifiers (User ID, Device ID): Collected for developer advertising or marketing, analytics, product personalization, and App functionality.
  • Usage Data (Product Interaction): Collected for product personalization, developer advertising or marketing, analytics, and App functionality.

1.2 Non-Personal Information
Data Not Linked to Your Identity

  • User Content (Photos, Videos, Other User Content): Collected for background removal, watermarking, and other product-listing services, as well as for customer support.
  • Diagnostics (Crash Data, Performance Data, Other Diagnostic Data): Collected to resolve technical issues, improve performance, and guide product development.

1.3 How We Collect Information

  • Directly From You: When you sign up, upload photos, or contact us for support.
  • Automatically: Through cookies, mobile analytics tools, and similar technologies that capture app usage and device information.

2. Purpose of Collection and Use

  • App Functionality: Providing essential services such as AI-generated descriptions, background removal, watermarking, and user support.
  • Analytics: Monitoring and analyzing usage trends to enhance the App's performance and features.
  • Marketing and Advertising: Sending promotional materials, running targeted advertising campaigns, and measuring their effectiveness.
  • Product Personalization: Tailoring the App's content, features, and recommendations to align with user preferences and behavior.

3. Legal Bases for Processing

Where required by law (e.g., in certain jurisdictions under GDPR), we rely on specific legal grounds to process your information, including:

  • Consent: You have provided your consent for specific processing activities.
  • Contract Performance: Processing is necessary to fulfill our contractual obligations to you (e.g., providing core App features).
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving the App, conducting analytics, and marketing.
  • Compliance with Legal Obligations: Processing is required to comply with applicable laws, regulations, or legal processes.

4. Disclosure of Your Information

  • Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., AI processing, hosting, crash analytics). These vendors are authorized to use your information only as necessary to provide services to us.
  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe such action is necessary to protect and defend our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred or disclosed as part of that transaction, subject to the same commitments in this Policy.
  • With Your Consent: We may share information with third parties if you expressly consent to such disclosure.

5. Data Retention and Security

  • Data Retention: We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
  • Security Measures: We employ reasonable administrative, technical, and physical safeguards (e.g., encryption, secure servers) to protect against unauthorized access, alteration, disclosure, or destruction of your information. However, no transmission method over the internet or electronic storage is completely secure.

6. Your Rights and Choices

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct or update inaccurate or incomplete data.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we need to keep the data for legal compliance).
  • Marketing Communications: You can opt out of receiving promotional emails at any time by following the unsubscribe link or by contacting us directly.
  • Device Permissions: You can control or disable certain App permissions (such as camera or photo access) via your device's settings, although doing so may limit some functionalities.

7. Children's Privacy

The App is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you learn that a child has provided us with personal information, please contact us immediately so we can take appropriate action, such as deleting the information.

8. International Data Transfers

If you access the App from outside the country where our servers are located, your information may be transferred across international borders. We will take steps to ensure that your data is treated securely and in accordance with this Policy, including the use of standard contractual clauses where required by applicable law.

9. Third-Party Links and Services

Our App may include links to third-party websites or services that are not operated by us. This Policy does not apply to information collected on or through any such third-party sites or services. We encourage you to review the privacy policies of those third parties for more information about their practices.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time. If we make material changes, we will provide notice (e.g., through the App or via email). Your continued use of the App following any modifications indicates your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Email: hello@oonch.ai

By using Oonch, you acknowledge that you have read and understand this Privacy Policy and agree to its terms. If you do not agree, you must discontinue use of the App immediately.